This Privacy Notice describes our handling of Personal Information in connection with your use of our websites, mobile apps and the services we provide. By using our websites and services, you hereby consent to these terms.
“Personal Information” refers to information that identifies you as an individual. This Privacy Notice describes how we will collect, use, share, and protect your Personal Information, and choices you have regarding your Personal Information. We encourage you to read this Privacy Notice.
Capitalized terms not otherwise defined in this Notice have the meanings given to them in the Definitions section.
Updated as of January, 2023
By using any website owned by Essendant Co., an Illinois corporation (or one of its affiliates) on which the Notice is posted, you are consenting to the collection, use, and disclosure of information, including your Personal Information, as set forth in this Notice. If you do not agree to be bound by this Notice, you may not access or use our Sites.
When you sign up to use a special feature of our Sites, you may be asked to agree to special terms governing your use of the special feature. In such cases, you may be asked to expressly consent to the special terms, for example, by checking a box or clicking on a button marked “I agree.” This type of agreement is known as a “click-through” agreement. If any of the terms of the click-through agreement are different than the terms of this Notice, the terms of the click-through agreement will supplement or amend this Notice, but only with respect to the matters governed by the click-through agreement.
Types of Information We Collect
Information You Manually Provide. Essendant collects the information—including Personal Information—you knowingly and manually provide when you use our Sites or otherwise transact business with us. For example:
- If you apply to become a reseller, we will ask you to provide your name, company name, email address, and other information.
- If you work with us as a representative of a business partner, vendor or supplier, we will collect your business contact information and other Personal Information you provide to us in the course of our business relationship.
- If you order products through one of our Sites, we will ask you to provide the information we need to process and ship your order.
- If you use a “contact us” form to ask us a question, we will collect whatever Personal Information you submit with or include in your question.
- If you submit a product review, we will collect whatever Personal Information you submit with your review.
The type of Personal Information we collect varies depending upon how you use our Sites.
Information Sent to Us by Your Web Browser. We collect information that is sent to us automatically by your web browser. This information typically includes your IP address, the identity of your Internet service provider, the name and version of your operating system, the name and version of your browser, the date and time of your visit, and the pages on our Sites that you visit. Please check your browser if you want to learn what information your browser sends or how to change your settings.
Your IP address is the identifier assigned to your particular computer when you access the Internet. IP addresses do not include your name, email address or other Personal Information, but in some cases, they can be used to identify you. For example, if you have registered with our Sites, we may link your IP address to account information that identifies you personally. We may also use IP addresses in connection with other information gathered elsewhere in an attempt to learn the identities or general geographic locations of people who visit our Sites. If we suspect inappropriate or criminal activity or a threat to our Sites or their users, we may disclose our server logs—which contain users’ IP addresses—to the appropriate investigative authorities, who could use that information to trace and identify individuals.
- collect information about the ways visitors use our Sites—which pages they visit, which links they use, and how long they stay on each page;
- support the features and functionality of our Sites—for example, to save you the trouble of reentering information already in our database or to prompt the settings you established on previous visits; and
- personalize your experience when you use our Sites, including serving you targeted content/advertisements.
Generally, the information we collect using these web technologies is a device identifier that does not identify you directly. If, however, you have created a user account, we may link the information we collect using these web technologies to other information that identifies you directly.
If you do not wish to receive cookies, you may be able to set the browser of your computer to reject cookies or to alert you when a cookie is delivered. You may also be able to delete our cookies as soon as you leave our Sites. Although you are not required to accept our cookies when you visit our Sites, if you set your browser to reject cookies, you may not be able to use all of the features and functionality of our Sites.
Information from your mobile device. If you access one of our websites through your mobile device, we may automatically collect certain information from or about your mobile device. The types of information we may collect include the type of device you use, your device’s unique ID, the IP address of your device, your device’s operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile website.
Information Collected by Third–Party Cookies
In addition to the cookies Essendant delivers to your computer through our Sites, certain third parties may deliver cookies to you for a variety of reasons. For example, we may use Google Analytics, a web analytics tool that helps us understand how visitors engage with our Sites. You can opt-out of tracking used to understand website utilization provided by Google Analytics by visiting https://tools.google.com/dlpage/gaoptout.
How We Use Information Collected Through Our Sites
Generally, we use the information we collect through our Sites:
- to provide the information, products and services you request;
- to administer our relationship with our business partners, vendors and suppliers;
- to provide you with effective customer service;
- to provide you with a personalized experience when you use our Sites;
- to contact you with information and notices related to your use of our Sites;
- to contact you with special offers and other information we believe will be of interest to you (in accordance with any privacy preferences you have expressed to us);
- to invite you to participate in surveys and provide Feedback to us (in accordance with any privacy preferences you have expressed to us);
- to improve the content, functionality and usability of our Sites;
- to better understand your needs and interests;
- to improve our products and services;
- to improve our marketing and promotional efforts;
- for security, credit or fraud prevention purposes; and
- for any other purpose identified in an applicable privacy notice, click-through agreement or other agreement between you and us.
Please see below for information about the choices you have about the ways we use your Personal Information.
Use of Aggregated Information
We may use information gathered through our Sites to create a compiled, aggregate view of our Sites’ visitors and their usage patterns. We use aggregated information to operate our services and to better understand visitors to our Sites as we develop new products and services. We may also share aggregated information with our third-party service providers as well as with other third parties so they can better understand the market we serve. Aggregate information is not personally identifiable.
Use of Survey Information
From time to time, we may post a survey on our Sites or, if we have your contact information, we may send you a questionnaire or survey. We compile statistical information from the responses to our surveys. These statistics are not personally identifiable. These statistics help us understand your needs and preferences and improve the content and functionality of our Sites.
How to Access, Update or Correct Your Personal Information
If you have registered on our Sites, you may be able to access, update or correct the Personal Information you have submitted to us through your account. If you are unclear as to how to access, update or correct your Personal Information, please contact us using the Contact Us link below. We will respond to you within a reasonable time and, in any case, within the time limits established by applicable law. We may ask you for additional information to verify your identity. In most cases, we will provide access and correct or delete any inaccurate information you discover. In some cases, however, we may limit or deny your request if the law permits or requires us to do so or if we are unable to verify your identity. Note also that Essendant customers may contact Customer Care at (800) 733-4000 regarding their account information.
How We Protect Your Personal Information
We employ technical, physical and administrative safeguards to protect your Personal Information. However, we cannot guarantee your information will be completely safe against unauthorized access. Please use caution when sharing your information with others and take appropriate measures to protect the confidentiality of your username and password for our Sites.
If you think the Personal Information you provided to us has been improperly accessed or used, please contact us immediately. See the section of this Privacy Notice titled “Contact Us” for guidance on how to do so.
Our websites may contain links to, or plugins or widgets from, social media or other websites operated and maintained by Third Parties. These properties, which we do not control, operate independently and have their own privacy practices and statements, which we encourage you to review. Further, we cannot control dissemination of Personal Information contained in User-Generated Content you post on or through our Sites, and you should have no expectation of privacy in such information.
How We Share Your Personal Information with Others
With Credit Card Payment Processors. Some of our Sites permit you to use a credit card to order and pay for products online. We work with a third-party vendor to process your credit card payment, and we never receive, process, or store your credit card number. We provide to the vendor not only the minimal data it needs to process your payment but also enhanced product information (such as the names of the products you purchased and their unit price). The vendor and other downstream payment processors use this data to process your transaction and to provide to you a more detailed credit card statement.
With Other Third-Party Service Providers. Essendant discloses information—including Personal Information—collected through our Sites to other third-party service providers, as well. For example, we may use third-party vendors to design, operate, and/or host our Sites; to conduct surveys; to fulfill orders; and to help us with our promotional efforts. These third parties may need information about you to perform their functions. They are permitted to use your Personal Information only to perform services on our behalf.
With Our Suppliers. From time to time, we may disclose your Personal Information to our suppliers to provide you with our services or at your direction. For example, to obtain a rebate on a product you purchased from us, we may need to disclose your Personal Information or that of the product’s end-user with the supplier that provides the rebate.
In the Course of Business Negotiations. We may contemplate, for strategic or other reasons, selling, buying, merging, or otherwise reorganizing one or more of our businesses. In negotiating with a third party about entering into such an arrangement, we may need to disclose your Personal Information. In such cases, we will take reasonable measures to protect the Personal Information we disclose, for example, by requiring a prospective purchaser to sign a nondisclosure agreement limiting the use and protecting the confidentiality of the Personal Information.
As a Result of a Business Transfer. We may transfer the Personal Information you submit on or through our Sites to any organization that acquires or merges with us.
As Described in a Click-Through Agreement. We reserve the right to disclose your Personal Information as described in any click-through agreement to which you have agreed.
Our websites and mobile applications are intended for a general audience and are not directed toward minors under 16 years of age, and we do not knowingly collect their Personal Information.
Links to Other Sites
Our Sites may provide links to other websites operated by third parties. We expect our partners and providers of products and services to be transparent about their data protection practices. Be aware, however, that we have no control over third-party websites. This Notice does not apply to Personal Information collected on any third-party website. When you access third-party websites through a link on our Sites, please take a few minutes to review the privacy notice posted on that site.
Information for Visitors Accessing Our Sites from Outside the United States
Essendant Co. is a U.S. corporation headquartered in the United States. Our Sites are currently hosted on servers located in the United States, although we reserve the right to relocate our Sites to other servers elsewhere in the world. Your Personal Information may be stored on servers located within the United States or in another country. In addition, we may transfer your Personal Information to our service providers and others located in the United States or another country for the purposes described in this Notice. Different countries have different privacy laws and requirements, and some provide less legal protection for your Personal Information than others.
BY USING OUR SITES OR OTHERWISE PROVIDING YOUR PERSONAL INFORMATION TO US, YOU ARE CONSENTING TO THE COLLECTION, USE, AND TRANSFER OF YOUR PERSONAL INFORMATION IN OR TO THE UNITED STATES OR TO ANY OTHER COUNTRY IN THE WORLD SUBJECT TO THE TERMS OF THIS NOTICE.
This Notice May Change
This Notice describes Essendant’s current policies and practices with regard to the information, including Personal Information, we collect.
We are continually improving and adding to the features and functionality of our Sites and the services we offer through our Sites. As a result of these changes (or changes in the law), we may need to update or revise this Notice. Accordingly, we reserve the right to update or modify this Notice at any time, without prior notice, by posting the revised version of this Notice behind the link marked “Privacy Notice” in the universal footer of the Sites governed by this Notice. Your continued use of our Sites after we have posted the revised Notice constitutes your agreement to be bound by the revised Notice. If you have not used our Sites recently, be sure you check the effective date to see if this Notice has been revised since your last visit.
You may access the current version of this Notice at any time by clicking the link marked “Privacy Notice” in the universal footer of the Sites governed by this Notice.
The term “Content” refers to all of the software and code comprising or used to operate our Sites, and all of the text, photographs, images, illustrations, graphics, sound recordings, video and audio-video clips, and other materials available on our Sites, including User-Generated Content.
The term “Feedback” refers to the Content you post on or through our Sites that is specifically about how we can improve our Sites and the products and services we make available through our Sites.
The term “Notice” refers to this privacy notice.
The term our “Sites” refers collectively to Essendant-owned websites on which this Notice is posted.
The terms “Essendant,” “we,” “us,” and “our” refer to the owner of this Site, which may be Essendant Co. or one of its subsidiaries.
The term “User-Generated Content” refers to all of the text, photographs, images, illustrations, graphics, sound recordings, video, audio-video clips, and other Content that you post on or through our Sites using the social networking tools we make available to you and that does not constitute Feedback. One way that User-Generated Content differs from other information you provide to us is that, once submitted, User-Generated Content is made available instantaneously to others. Examples of User-Generated Content include product reviews and comments posted to discussion boards.
If you have any questions about this Notice or our privacy practices, please contact us using the information provided below:
Under Nevada SB 220, Nevada residents may submit an opt-out request regarding the sale of their Personally Identifiable Information (PII) collected through a website or online service. Essendant does not sell any PII as defined by Nevada SB200.
Under California Civil Code sections 1798.83–1798.84 California residents may request the names and addresses of affiliated companies and categories of Personal Information we share for their direct marketing purposes. If you are a California resident and would like to make such a request, please email us at [email protected].
Information Rights. California residents have the following rights with respect to their Personal Information:
- The Right to Know (i.e., our disclosure of categories of Personal Information we have collected or disclosed about you in the last twelve months; the categories of sources of such information; the business or commercial purpose for collecting or selling your Personal Information; and the categories of third parties with whom we shared Personal Information.)
- The Right to Access Specific Pieces of Information We Maintain About You
- The Right to Deletion of Personal Information
- The Right to Correct Inaccurate Personal Information We Maintain About You
To exercise any of these rights, you may submit your request here: Privacy Rights Request.
Note: Employees of Essendant and its subsidiaries who are California residents and who wish to make a request to exercise their rights with respect to their employment-related data may submit requests here: CA Employee Privacy Rights Request.
We will take reasonable steps to verify your identity prior to fulfilling the above requests, such as by verifying your name and email address. If we are able to verify your identity, we will respond to your request to the extent we are able to and as required by law. If we cannot verify your identity, we may request additional information from you or we may deny your request. If we are unable to fulfill your request(s) in their entirety, we will provide further information to you about the reasons that we could not comply with your request.
Certain Personal Information may be exempt from such requests under applicable law. In addition, we need certain types of Personal Information so that we can provide products and Services to you. If you ask us to delete it, you may no longer be able to access or use our products and Services.
Opt-Out Rights. Essendant works with a variety of third-party partners to better advertise its website, products and services. Specifically, Essendant may allow third parties to collect online identifiers of visitors to our website for advertising and marketing purposes. Such sharing may be considered “selling” Personal Information or “sharing” Personal Information for cross-context behavioral advertising purposes under the CCPA. If you would like to exercise your right to opt out of such selling or sharing, you may submit your request here: Privacy Rights Request. Please note that we do not knowingly collect, share or sell the Personal Information of children under 16.
Authorized Agents may submit requests on behalf of a California resident using the above processes and providing the appropriate documentation.
You may also submit a Privacy Rights Request by calling 888-219-8460.