We want to provide an update on our ongoing investigation into the network outage we experienced on March 6. Immediately upon discovering the incident, Essendant took systems offline to contain the incident, initiated an investigation, and engaged third party forensics and cybersecurity experts to assist in our remediation and investigative efforts. We are in contact with law enforcement about the incident and are cooperating with their investigation.
The incident was limited to Essendant’s network, and disrupted certain systems and operations for customers, suppliers, carriers, and our associates. Our investigation has determined that the outage was the result of a ransomware incident.
An unauthorized actor has publicly claimed responsibility for this incident. We are continuing to investigate the validity of these claims.
Enterprise teams and partners are continually reviewing all security tools and making recommendations to confirm that all operations are secure.
Additionally, with respect to our restoration efforts, we successfully completed the clean-up on in-process orders, tested and brought priority systems back online, opened up customer ordering and Customer Care support and started limited pick, pack, and ship operations by March 20, 2023.
To our customers, suppliers, and carriers, thank you for your continued partnership. Please continue to check this website for the latest information with respect to restoration.